Terms of Service

These Terms of Service govern your use of softrill.com and your purchase of products from Softrill. By accessing this website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use this website or place an order.

1. Overview and acceptance of terms

Softrill operates an online store selling cloud-soft coverless comforters and bedding. These terms apply to all visitors, users and customers of the website. Any additional terms or policies referred to on this website form part of these Terms of Service where applicable.

2. Online store terms

You must be legally capable of entering into a binding contract to use this website and place an order. If you are under the age of 18, you may use this website only with the involvement and supervision of a parent or legal guardian who agrees to these terms.

You agree to provide accurate, current and complete information when placing an order or creating an account. You must not use the website for any unlawful purpose or in a way that could damage, disable, overburden or impair the website or interfere with another person’s use of it.

3. Products and pricing

We make reasonable efforts to ensure that product descriptions, images and other information are accurate. Colours may vary slightly from the images displayed on your device due to screen settings, lighting and manufacturing variations.

Prices are displayed in GBP unless otherwise stated. Prices are subject to change without notice. A price change will not affect an order that we have already accepted, except where a clear pricing error has occurred.

4. Orders and payment

When you place an order, you are making an offer to purchase the products selected. An order confirmation acknowledges that we have received your order but does not constitute acceptance. We accept an order when we send confirmation that the products have been dispatched or otherwise confirm acceptance.

We reserve the right to refuse or cancel an order, including where a product is unavailable, an error has occurred in the product or price information, payment cannot be authorised, or we reasonably suspect fraudulent or unauthorised activity. If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

You must provide valid payment information and authorise payment for all charges associated with your order. Payment is processed through the payment methods made available at checkout.

5. Shipping and delivery

We offer free worldwide shipping to the United Kingdom, United States, Canada and Australia. Orders are normally dispatched within 1–2 business days. Delivery is normally expected within 6–8 business days after dispatch.

Tracking information is included where available and will be provided after dispatch. Delivery estimates are not guaranteed and may be affected by customs clearance, carrier delays, public holidays, weather or events outside our reasonable control. Any applicable duties, taxes or import charges are the responsibility of the customer unless stated otherwise at checkout.

6. Returns and 100-Night Trial

Returns, eligibility requirements, the 100-Night Trial and refund procedures are governed by our Refund Policy. Please review that policy before making a purchase. Nothing in these terms limits any rights you may have under applicable consumer protection law.

7. Intellectual property

All content on this website, including text, product images, graphics, logos, designs, software and other materials, is owned by or licensed to Softrill and is protected by applicable intellectual property laws. You may access and use the website for personal, non-commercial purposes only. You must not reproduce, distribute, modify, publish, transmit, sell or commercially exploit website content without our prior written permission.

8. Accuracy of information and errors

We reserve the right to correct errors, inaccuracies or omissions and to update information at any time without prior notice, including after an order has been submitted. This may include information relating to product descriptions, pricing, promotions, availability, shipping charges and delivery estimates. Where required by law, we will notify you and provide any applicable refund or other remedy.

9. Limitation of liability

To the fullest extent permitted by law, Softrill will not be liable for indirect, incidental, special, consequential or exemplary loss, or for loss of profits, revenue, business, goodwill, data or anticipated savings arising from or relating to your use of the website or purchase of products.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited. Subject to the foregoing, our total liability relating to an order will not exceed the amount paid for the relevant products.

10. Governing law

These terms are governed by the laws applicable in the jurisdiction where Softrill is established, without regard to conflict-of-law principles. If you are a consumer, you may also benefit from any mandatory protections and rights available to you under the laws of your country of residence. Any disputes will be subject to the jurisdiction of the applicable courts, unless mandatory consumer law provides otherwise.

11. Changes to these terms

We may update these Terms of Service from time to time by publishing a revised version on this website. Changes apply from the date of publication and will not affect orders already accepted, except where required by law. Your continued use of the website after changes are published constitutes acceptance of the revised terms.

12. Contact information

Questions about these Terms of Service may be sent to support@softrill.com.

Softrill
Website: softrill.com
Email: support@softrill.com